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Shipping and Returns Policies

Shipping

1. Standard Shipping Terms

Our standard shipping service is performed using closed box trucks on a dock‑to‑dock basis.
Standard deliveries occur Monday to Friday between 7:00 AM and 5:00 PM.
Delivery appointments are not included in standard service.

2. Delivery Requirements

To ensure smooth delivery, customers must have:

  • A standard loading dock accessible to closed‑box trucks

  • The ability to unload using appropriate equipment (e.g., forklift, pallet jack)

  • Staff available to receive shipments throughout the full delivery window (7 AM–5 PM)

If the receiving location has:

  • Lunch‑hour closures,

  • Restricted receiving hours, or

  • Specific receiving days,

…these must be communicated before the order is placed.

If a forklift is required and the customer does not have one, this must be disclosed in advance so that the cost of providing unloading equipment can be added to the shipping quote.

3. Locations Not Covered by Standard Shipping

Standard shipping does not include delivery to:

  • Construction sites

  • Rural or remote areas

  • Residential addresses

If delivery is required to any of these locations, a revised shipping quote will be provided.

4. Non‑Standard Delivery Requirements

Customers must notify us at the quote stage if they require any of the following:

  • Flatbed delivery

  • Delivery without a dock

  • Liftgate service

  • Appointment delivery

  • Inside delivery

  • Restricted receiving hours or specific receiving days

  • Any other special handling or access requirements

These services are not included in standard shipping and will require an updated shipping offer.

5. Customer Responsibility for Undisclosed Requirements

Any additional charges incurred by the carrier due to:

  • Undisclosed receiving restrictions

  • Lack of unloading equipment

  • Inaccessible delivery locations

  • Missed deliveries due to closures or limited hours

  • Re‑delivery, waiting time, or special handling

…will be passed directly to the customer.

6. Freight Claims

All shipments must be inspected at the time of delivery.
If any damage, shortage, or irregularity is observed, the receiver must record it clearly on the Bill of Lading or delivery document and have the truck driver acknowledge it before signing.

No claims for damaged or missing products will be accepted if the receiver fails to document the issue on the delivery paperwork at the time of receipt.

Concealed damage must be reported immediately upon discovery, but claims without proper notations on the delivery document will not be honored.

7. Shipping Quotes

Shipping quotes are based on the information provided at the time of quoting.
Any changes to delivery requirements may result in revised pricing.

Returns

1. Return Eligibility & Time Limit

Customers may request to return products within 1 week (7 calendar days) from the date the shipment was received.
Return requests submitted after this period will not be accepted.

All returned products must be:

  • In original condition

  • Unused and unaltered

  • Packaged securely to prevent damage during return transportation

2. Inspection & Acceptance

All returned products are subject to inspection by our Receiving Team.
Their evaluation is final, and they reserve the right to accept or reject any return based on product condition, completeness, or compliance with return requirements.

No credit or refund will be issued until the inspection is completed and the return is approved.

3. Restocking Fees

Approved returns are subject to a restocking fee of 15–25% of the order value.
The exact percentage will be determined by the company on a case‑by‑case basis, depending on:

  • Order value

  • Product type

  • Handling requirements

Restocking fees apply in all cases, including:

  • After an order has been placed, even if the products were not picked up

  • If the customer decides to cancel the order

  • If the customer refuses delivery or fails to receive the shipment

4. Purpose of Restocking Fees

Restocking charges cover the internal costs associated with:

  • Administrative work performed by the Shipping Department

  • Coordination and collection of returned products

  • Inspection and quality verification

  • Repacking and preparing items for resale

These costs occur regardless of whether the customer picks up the order or cancels after processing has begun.

5. Return Authorization Requirement

All returns require a Return Authorization (RA) issued by our company.
Unauthorized returns will not be accepted and will not qualify for credit.

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